- ORDERS
- SHIPPING & HANDLING
- RETURNS
- CREDIT CARDS
- PRICING POLICY
- E-MAIL & MAILING LIST
- GIFT CARDS
- PRODUCT INQUIRIES
- GENERAL INFORMATION
- CONTACT US
|
Do you offer complementary gift wrap?
Yes! We will individually gift wrap each item in your online order with our signature J. McLaughlin wrapping paper. We can include a card with a personalized message and gift receipt as well.
-
What is the last day I can place a monogram order and receive my shipment by Dec. 25th?
December 11th is the last day customers can place orders for monogrammed products and receive their package in time for December 25th.
-
Which payment methods do you accept?
Visa™, Master Card™, American Express™, J.McLaughlin Gift Card
-
How do I use my coupon when making a purchase?
At Checkout you may enter your Coupon Code/Promotional Code in the designated box and click Apply to take advantage of the special offer.
-
Will sales tax be applied to my order?
JMcLaughlin.com is required by law to charge applicable sales tax for orders shipped to states where J.McLaughlin has stores or other operations. Sales tax will be charged to orders shipped to: CT, D.C., FL, IL, MA, MD, MO, NC, NJ, NY, PA, SC, TN, VA. Tax will be calculated at time of check out and will be included in your order summary.
-
Is the credit card information I submit secure?
The J.McLaughlin online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. Your order is as safe online as it is in our stores.
-
How can I cancel or change my order?
Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing immediately. For further inquires please call us at 718-532-9035. Please have your order number ready when you call.
-
How do I check the status of my order?
You will receive an e-mail confirmation after your order is received and again when it is processed and shipped. You may also log into your J.McLaughlin Online Shopping Account.
-
I have received notification that my order is out of stock.
Unfortunately, we were unable to fulfill your order as the item you requested is out of stock. Your account has not been charged and the order has been cancelled. We apologize for any inconvenience this caused. If you are interested in placing another order e-mail us at cs@jmclaughlin.com.
-
What are your holiday shipping guidelines?
Thanksgiving
Tuesday, Nov. 21
Normal pickup and delivery service for air and ground packages. UPS 2nd Day Air packages picked up today will be delivered Friday, Nov. 23.
Wednesday, Nov. 21
Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered Friday, Nov. 23. UPS 2nd Day Air packages picked up today will be delivered Monday, Nov. 26. Note: This is the last day to ship UPS Ground until Monday, Nov. 26.
Thursday, Nov. 22, Thanksgiving Day
No UPS pickup or delivery service. (UPS Express Critical® service is available for urgent packages. Call 1-800-714-8779 or visit upsexpresscritical.com.)
Friday, Nov. 23
No UPS Ground pickups or deliveries today.
Christmas
Thursday, Dec. 20
Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will arrive Friday, Dec. 21. UPS 2nd Day Air packages picked up today will arrive on Monday, Dec. 24.
Friday, Dec. 20
Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will arrive Monday, Dec. 24. UPS 2nd Day Air packages picked up today will arrive Wednesday, Dec. 26.
Monday, Dec. 24, Christmas Eve
Normal delivery service for air and ground packages.
Tuesday, Dec. 25, Christmas
No UPS pickup or delivery service.
New Year's
Friday, Dec. 28
Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will arrive Monday, Dec. 31. UPS 2nd Day Air packages picked up today will be delivered Wednesday, Jan. 2, 2013. Note: This is the last day to ship UPS Ground until Jan. 2.
Monday, Dec. 31, New Year’s Eve
Delivery of UPS Next Day Air and UPS 2nd Day Air packages.
Tuesday, Jan. 1, 2013, New Year’s Day
No UPS pickup or delivery service.
-
How much does it cost for shipping and handling?
You may choose from our 3 shipping options: Standard UPS Ground, UPS 2nd Business day, UPS Overnight.
Standard Delivery Fee Schedule
Standard UPS Ground:
| ORDER AMOUNT |
SHIPPING COST |
| Up to $50 |
$6.95 |
| $50.01-$75 |
$8.95 |
| $75.01-$100 |
$9.95 |
| $100.01-$150 |
$11.95 |
| $150.01 and up |
$12.95 |
2nd Day Business Day Delivery:
| ORDER AMOUNT |
SHIPPING COST |
| Up to $50 |
$21.95 |
| $50.01-$75 |
$23.95 |
| $75.01-$100 |
$24.95 |
| $100.01-$150 |
$26.95 |
| $150.01-$200 |
$27.95 |
| $200.01 and up |
$31.95 |
UPS Overnight:
| ORDER AMOUNT |
SHIPPING COST |
| Up to $50 |
$30.95 |
| $50.01-$75 |
$35.95 |
| $75.01-$100 |
$42.95 |
| $100.01-$150 |
$46.95 |
| $150.01-$200 |
$47.95 |
| $200.01 and up |
$51.95 |
*Please Note: Orders placed before 12pm EST on weekdays will only deliver next day if OVERNIGHT shipping is selected. We cannot guarantee items will be delivered next day when ordered after 12pm EST on weekdays even when OVERNIGHT shipping is selected.
*Orders placed on Fridays before 12pm EST with OVERNIGHT shipping will be delivered on the following Monday, after 12pm EST will be delivered on Tuesday.
*Shipping times do not take into account delays due to national holidays.
*At this time, we do not deliver on Saturdays.
Thank you for your understanding.
-
How long does it take to ship my order?
Orders will be processed within 2-5 business days. Please allow approximately 5-7 business days for standard UPS Ground delivery. Weekend orders will be processed on Monday. The majority of orders placed before 2:00pm ET Monday-Friday, will ship the same business day.
-
Can you ship my order outside of the United States?
At this time, on JMcLaughlin.com we are only able to ship to the contiguous United States, Hawaii and Alaska. Please note, orders shipped to Hawaii and Alaska may only be shipped via UPS ground.
-
Can you ship my order to a post office box?
At this time, we do not offer shipping to Post Office Boxes. We appreciate your business and apologize for any inconvenience this may cause.
-
What is the last day I can place an order with a monogram and receive my shipment by December 25th?
December 11th is the last day customers can place orders for monogrammed products and receive their package in time for December 25th.
-
Can you ship my order to an APO/military address?
Unfortunately at this time we are unable to ship to APO/military addresses.
-
What is your holiday return policy?
For items purchased on or after November 1, 2012 we gladly accept returns until January 15, 2013 for a full refund/exchange. For items purchased outside of this window, our regular return policy applies. Final sale and worn items may not be returned. Return items purchased on JMcLaughlin.com to any J. McLaughlin store free of charge. (Receipt required.)
-
When will my refund be processed?
Credit for returned merchandise will be processed within 2-4 business days from the date the merchandise is received.
-
What is the online return policy?
- J.McLaughlin will gladly exchange, refund or offer merchandise credit for full price and sale merchandise within 14 days of delivery date.
- Items marked FINAL SALE cannot be returned or exchanged at any time.
- Online purchases can be returned by mail or to a J.McLaughlin store.
- Items must be unworn, unaltered and unwashed with tags still attached.
- Monogrammed items are FINAL SALE.
Your package will arrive with a receipt, packing slip and a confirmation card. For faster returns and exchanges, please use the "Ship To" address on the card. Your package will also include a return shipping label. Simply drop off your package with return label at any UPS store or arrange for a pick-up. When processing your return, we will deduct the shipping charges from the credit due.
You can also return items via insured mail to:
J.McLaughlin
Attn: Web Returns
236-250 Greenpoint Avenue
Building 6, 2nd Floor
Brooklyn, NY 11222
-
How long do credit card charges take to appear on my statement?
Please note credits can take up to 2 billing cycles to appear on your account statement.
-
What is your pricing policy?
We strive for accuracy in our advertising. There are times, however, that errors occur relating to product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize if this causes any inconvenience.
-
What is your price adjustment policy?
We cannot offer any price adjustments at this time.
-
Am I able to change the frequecny at which I receive emails from J. McLaughlin?
Yes, you may remove yourself entirely from our email list or change your frequency. At the bottom of the email there is a link that says "If you would like to update your email preferences or unsubscribe, click here."
Then click "CLICK HERE"
And you can unsubscribe or change your preferences to receive one email a day. You may also email cs@jmclaughlin.com and request that we do this for you.
-
Will J.McLaughlin sell or rent my e-mail address to other companies?
No. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, and at your request, informing you of our new products, services and special offers.
We consider the personal information you choose to share with us to be confidential. We do not sell or rent any personal or identifying information you submit through our web site. For a complete description of our privacy policy, please refer to our website.
-
How can I receive J.McLaughlin Online sales notifications and coupons?
You may sign up online to receive sale notifications and online coupons via email.
-
Can you add me to your customer list if I live far from a J.McLaughlin location?
Absolutely! We are able to send J.McLaughlin mailers to any US address. Simply email us at cs@jmclaughlin.com with your mailing information and we would be happy to add you to our database.
-
How do I check the balance on a Gift Card?
You may check the balance of you Gift Card by clicking on My Account on the footer of our site and following the View Gift Card Balance prompt. You can also check the balance on a Gift Card by visiting or calling any of our store locations.
-
How do I make a purchase with a Gift Card?
At Checkout click inside the box titled Redeem Your Gift Card and enter the 12 digit number on the back of your gift card. If you have any questions when redeeming your gift card please call 718-532-9035.
-
Do J.McLaughlin Gift Cards expire, have fees, or limitations?
J.McLaughlin Gift Cards do not expire, do not have fees and are redeemable both in-store and at JMcLaughlin.com. Your Gift Card number is required for all inquiries.
Delivery of a Gift Card to an incorrect but deliverable address provided by the purchaser is the responsibility of the purchaser.
-
Can I purchase a gift card in any denomination?
Our gift cards are available for purchase online in the following denominations: $25, $50, $75, $100, $250, $500, $1000. If you are interested in ordering a gift card with a denomination other than what is available online, please call 718-532-9035, we will be happy to accommodate your request.
-
Where can I find the jewelry that is featured on your models?
Most of the fabulous jewelry you see on our site can be found at KEP Designs.
KEP Designs
157 East 71st Street
New York, NY 10021
212.288.5314
www.kepdesigns.com
-
Is all the merchandise in J.McLaughlin stores available online?
JMcLaughlin.com offers a select assortment of merchandise. Not all merchandise in our stores is available online.
-
How do I find an item that was advertised or at the store?
Some items are available in-store only. If you are unable to find an item online, please visit a J.McLaughlin store where a sales associate will be happy to assist you. You may also email cs@jmclaughlin.com for email assistance.
-
Do you personalize?
Yes, you can add a personal touch to some of our products with the addition of a custom monogram. The fee for this service is $15 per item. All eligible products are noted. Please allow up to 2 weeks for delivery of monogrammed items. If you have any questions please contact us at cs@jmclaughlin.com or 718-532-9035.
-
Do you offer a personal shopping service?
We offer a personal shopping service that is complimentary and convenient for you. Schedule a personal shopping appointment by calling 718-532-9035 or your local store.
-
Do you offer gift wrap?
Our custom-designed J.McLaughlin gift wrap is always complimentary.
-
How can I contact my local store?
Click here to find the phone number, address and email address for your local store. You may also email your store directly by clicking on the email link.
-
How can I contact J.McLaughlin?
J.McLaughlin
236-250 Greenpoint Ave.
Building 6, 2nd Floor
Brooklyn, NY 11222
(718) 532-9035
cs@jmclaughlin.com
|
MY BAG:
