FAQs

Our stores are now OPEN! Come in, we can't wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.


Please check here to see your local store's status and confirm their store hours.

Always open online
Place your order through our website, www.jmclaughlin.com.


Call or email our dedicated customer service team
(844.532.5625) customerservice@jmclaughlin.com (M-F, 9:30 AM – 5:30 PM est)
We will reply to messages within 2 business days and appreciate your patience during this time.


Contact your local store
We will send you photos of styles you'd like to try, help with styling, and make recommendations based on your past purchases.

Our warehouse teams, who run our shipping and receiving facility, are considered essential personnel, to us they always have been. Not only do they wear the necessary PPE, but new strategic scheduling is in place to stagger their hours so they can practice the required distancing.

We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.

  • Please allow 10 business days for UPS Surepost shipping delivery
  • Expedited shipping is not available at this time

We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:


Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.