FAQ

Payment

Visa, MasterCard, American Express, and Discover. We do not recommend using a Debit card on our site.

Charges may take up to 5 days to appear on your credit card. An Authorization for the full amount of the transaction will be placed on your credit card at the time of purchase. The credit card will only be charged as items are shipped. If your order is being shipped from separate locations, you will see separate payment captures for each shipment.

The J. McLaughlin online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. Your order is as safe online as it is in our stores.

J.McLaughlin.com is required by law to charge applicable sales tax for orders shipped to states where J. McLaughlin has stores or other operations. Sales tax will be charged to orders shipped to: AL, AZ, CA, CO, CT, DE, D.C., FL, GA, KY, IL, IN, LA, MA, MD, MI, MO, MN, MS, NC, NJ, NY, OH, PA, RI, SC, TN, TX, VA. Tax will be calculated at time of checkout and will be included in your order summary.

Order Status

You will receive an order confirmation via email after your order is placed. You will then receive an email with the UPS tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with UPS.

Please email customer service at customerservice@jmclaughlin.com and in the subject line write "CHANGE IN MY ORDER" and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.

If an item from your order is out of stock you will receive an email notification. We apologize for any inconvenience this may cause.

Gift Cards

Gift Cards can be purchased in any J.McLaughlin store location, or over the phone with Customer Service.

Gift Cards can be used in all J.McLaughlin store locations, and can be applied to all phone orders through Customer Service. Customer Service is available M-F, 9:30 – 5:30 EST.

Gift Information

If you would like items on your order Gift Wrapped, please email customer service with your request as soon as your order is placed.

No, gift wrapping is complimentary online and at all of our J. McLaughlin stores. We provide gift wrapping on Full price merchandise only.

If you would like a gift message included in your order, please email customer service with your request as soon as your order is placed. We will write your note on our J.McLaughlin stationery and include it with your gift.

Please specify if you would like to include a gift receipt rather than a regular receipt.

Yes. Please enter a separate shipping address at checkout when prompted to do so.