FAQ

FAQs

International Orders

Yes! We are partnered with Global E, a trusted cross border solution, to offer international shipping. See full list of participating countries below. You can select a shipping country by updating the flag icon on the upper left of your screen. If your country is not listed in the drop-down, then we cannot ship products to your country at this time. After selecting a country we will calculate pricing in your local currency and any duties & taxes at checkout.

Albania Algeria American Samoa Andorra Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia
Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin
Bermuda Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Cambodia
Canada Cape Verde Cayman Islands Chile China Colombia Comoros Cook Islands Costa Rica Croatia
Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador
Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Georgia
Germany Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea
Guinea-Bissau Guyana Haiti Honduras Hong Kong SAR China Hungary Iceland India Indonesia Ireland
Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati
Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macao SAR China
Madagascar Malawi Malaysia Maldives Malta Marshall Islands Martinique Mauritania Mauritius Mexico
Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru
Nepal Netherlands New Caledonia New Zealand Nicaragua Nigeria Niue Northern Mariana Islands North Macedonia Norway
Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal
Puerto Rico Qatar Réunion Romania Samoa San Marino São Tomé & Príncipe Saudi Arabia Senegal Serbia
Seychelles Singapore Sint Maarten Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka St. Barthélemy
St. Kitts & Nevis St. Lucia St. Martin Sudan Suriname Sweden Switzerland Taiwan, Province of China Tanzania Thailand
Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu United Arab Emirates United Kingdom Uruguay
U.S. Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis & Futuna

We offer free shipping for international orders over $200 USD. Any orders under $200 USD will have a flat rate $20 USD shipping charge. All international orders are shipped with Express Courier (Air) through DHL Express.

You can track your international order or view order details through Global E here.

Yes. Duties & taxes are determined by the destination country's customs authorities. We require duties & taxes to be paid upfront during checkout to ensure a seamless delivery. If your order delivery is refused you may not be refunded for duties & taxes paid.

Shipping estimates vary by country. We provide a shipping estimate at the time of checkout. Please note estimated delivery timeframe is not guaranteed.

Yes. Promo codes can be applied to an international order through the “Promo Codes” box on the Shopping Cart page. Promo Codes cannot be applied on the Checkout page, hosted by Global E.

Yes. International returns have a flat rate $25 USD shipping cost, and items are eligible for returns within 30 days. Return requests can be started here.

Global E provides helpful information and contact request forms for any unanswered questions here.


Additional FAQs

  • Gift Cards cannot not be purchased or redeemed on international orders.
  • We do not offer Gift Wrap for international orders at this time.
  • Global E accepts all major credit cards, and additional payment options such as PayPal. All payment options will be displayed at checkout.

Order Status

You will receive an order confirmation via email after your order is placed. You will then receive an email with the UPS tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with UPS.

Please email customer service at customerservice@jmclaughlin.com and in the subject line write "CHANGE IN MY ORDER" and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.

If an item from your order is out of stock you will receive an email notification. We apologize for any inconvenience this may cause.

Gift Cards

Gift Cards can be purchased online through our site here, or in your local J.McLaughlin store.

Gift Cards can be used in all J.McLaughlin store locations, and orders placed online through www.jmclaughlin.com.

Gift Information

Yes! Gift Wrap can be added to individual items or an entire order by selecting “Gift Options” on the Shopping Bag page.

No, gift wrapping is complimentary online and at all of our J. McLaughlin stores. We provide gift wrapping on Full price merchandise only.

If you would like a gift message included in your order, select “Gift Options” at Checkout and enter your Gift Message. We will write your note on our J.McLaughlin stationery and include it with your gift.

Please specify if you would like to include a gift receipt rather than a regular receipt.

Yes. Please enter a separate shipping address at checkout when prompted to do so.

Payment

We accept Visa, MasterCard, American Express, and Discover, as well as Apple Pay and PayPal. We do not recommend using a Debit card on our site.

Charges may take up to 5 days to appear on your credit card. An Authorization for the full amount of the transaction will be placed on your credit card at the time of purchase. The credit card will only be charged as items are shipped. If your order is being shipped from separate locations, you will see separate payment captures for each shipment.

The J. McLaughlin online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. Your order is as safe online as it is in our stores.

J.McLaughlin.com is required by law to charge applicable sales tax for orders shipped to states where J. McLaughlin has stores or other operations. Sales tax will be charged to orders shipped to: AL, AZ, CA, CO, CT, DE, D.C., FL, GA, KY, IA, IL, IN, LA, MA, MD, MI, MO, MN, MS, NC, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. Tax will be calculated at time of checkout and will be included in your order summary.

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