NEED TO MAKE A RETURN? 2 EASY WAYS
Return By Mail
Start your return and print a pre-paid UPS return label here.
Return In Store
Swing by your local J.McLaughlin store with your item and packing slip. Our team will happily process your return or exchange in accordance with our return policy.
At J.McLaughlin, we want you to love your purchases. We will gladly accept returns within 14 days of the delivery date.
- Items must be unworn, unaltered, unwashed and original tags attached.
- Returns are free in stores or using a pre-paid UPS return label.
- Refunds are issued to the original form of payment.
- FINAL SALE and MONOGRAMMED items are not eligible for returns or exchanges.
REFUNDS AND CREDITS
Once returns are received, please allow for 3-5 business days for returns to be credited in full.
Items returned according to the return policy may be credited separately. Credit notification emails will be sent for each credit applied to an order.
We offer exchanges in store! Please bring the item(s) and packing slip to any J.McLaughlin and we will gladly process an exchange for you. Items can be exchanged according to the return policy.
*We no longer offer exchanges by mail. For online orders, please log into your account and place a new order.
J.McLaughlin gladly honors a one-time price adjustment on full-price merchandise that has been permanently marked-down within 14 days of the ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. No adjustments during limited time promotional events. Items must be purchased during designated dates to receive promotional price.
GIFT RETURNS MADE BY MAIL
All Returns are issued to the original form of payment unless a Gift Return is requested.
To Request a Gift Return by Mail:
- Email email@example.com with the subject line "Gift Return". Include the original order number or receipt number.
- We will happily send you a return label and our Gift Return Mail-In Form, which must be completed and included inside your return shipment.
- Gift returns may take up to 10 business days for processing. Return credit will be issued in the form of a Gift Card, and recipient will receive Gift Card information via email.
For international orders, see our FAQs page here.