NEED TO MAKE A RETURN? 2 EASY WAYS

Return By Mail

Start your return and print a pre-paid UPS return label here.

Return In Store

Swing by your local J.McLaughlin store with your item and packing slip. Our team will happily process your return or exchange in accordance with our return policy.

RETURN POLICY

At J.McLaughlin, we want you to love your purchases. We will gladly accept returns within 14 days of the delivery date.

  • Items must be unworn, unaltered, unwashed and original tags attached.
  • Returns are free in stores or using a pre-paid UPS return label.
  • Refunds are issued to the original form of payment.
  • FINAL SALE and MONOGRAMMED items are not eligible for returns or exchanges.

REFUNDS AND CREDITS

Once returns are received, please allow for 3-5 business days for returns to be credited in full.

Items returned according to the return policy may be credited separately. Credit notification emails will be sent for each credit applied to an order.

EXCHANGES

We offer exchanges in store! Please bring the item(s) and packing slip to any J.McLaughlin and we will gladly process an exchange for you. Items can be exchanged according to the return policy.

*We no longer offer exchanges by mail. For online orders, please log into your account and place a new order.

PRICE ADJUSTMENTS

J.McLaughlin gladly honors a one-time price adjustment on full-price merchandise that has been permanently marked-down within 14 days of the ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. No adjustments during limited time promotional events. Items must be purchased during designated dates to receive promotional price.

GIFT RETURNS MADE BY MAIL

Gift Returns are issued to the original form of payment unless a Gift Return is requested.

To Request a Gift Return by Mail:

  • Include original receipt information and/or original packing slip.
  • Include the Gift Recipient Name, Email, and Address, so we may issue the return under the recipient's account.
  • Use prepaid UPS return label to mail return. Return credit will be issued in the form of a Gift Card, and recipient will be notified via email with Gift Card information.

INTERNATIONAL ORDERS

For international orders, see our FAQs page here.